Refund policy
At Niromy, we want you to love your order — not just like it.
If your item arrives damaged, defective, or simply not what you expected, we’ll make it right.
You have 30 days from the delivery date to request a return or exchange.
We’ll guide you through every step personally — no ghosts, no tricks. 🎃
✅ What’s eligible for return
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Items that arrived damaged, defective, or incorrect.
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Items in original condition (unused and in original packaging).
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Requests made within 30 days of delivery confirmation.
🚫 What isn’t eligible
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Personalized or custom-made gifts (since they’re made just for you).
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“Change of mind” returns after 30 days.
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Items returned without contacting our support team first.
🔄 How to start a return
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Email us at info@niromy.com with your order number and a brief explanation (photos help).
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Our support team will respond within 24 hours with a simple return form and next steps.
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Once your return is approved and received, we’ll issue a full refund or replacement — whichever you prefer.
💰 Refunds
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Refunds are processed back to your original payment method.
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Please allow 3–5 business days after we receive the item for processing.
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Shipping costs are non-refundable unless we made a mistake with your order.
✈️ Lost or delayed shipments
If your order hasn’t arrived after 30 business days, contact us — we’ll investigate and resend or refund.
🧡 Our promise
We built Niromy to make gifting stress-free and meaningful.
If something goes wrong, we’ll fix it — fast. Because every relationship deserves a happy ending.