Terms of service

Welcome to Niromy (“we,” “our,” “us”).
We are a Belgium-based online store curating gadgets, home products, and gifts for couples, serving customers worldwide, including Australia.

By accessing or purchasing from niromy.com (the “Site”), you agree to the following Terms of Service (“Terms”).

1. Overview

These Terms govern your use of our Site and your purchase of any products from Niromy.
If you disagree with these Terms, please do not use the Site or place an order.

2. Who We Are

Niromy is operated from Belgium and ships orders through trusted international fulfillment partners.
We comply with the General Data Protection Regulation (GDPR) and the Belgian Economic Code for online sales.

3. Selling to Australia

We welcome Australian customers and voluntarily align our return and refund practices with Australian Consumer Law (ACL) standards.
This means that if a product arrives damaged, defective, or not as described, you are entitled to a replacement or refund, in line with ACL expectations.

4. Orders and Payments

  • Prices are shown in Australian Dollars (AUD) for convenience and include applicable taxes.

  • Orders are accepted once payment is confirmed.

  • We reserve the right to cancel any order if pricing or availability errors occur.

  • Payments are securely processed via Shopify Payments, PayPal, or Stripe.

  • Your card details are never stored on our servers.

5. Shipping and Delivery

Our Shipping Policy applies to all purchases.
Orders are processed within 1–3 business days, and delivery to Australia usually takes 6–10 business days.
Tracking numbers are provided for every order.

While delivery times vary, we promise full support in resolving any shipping delays or issues.

6. Returns and Refunds

Our 30-Day Happiness Guarantee ensures a stress-free experience:

  • You may request a refund or replacement within 30 days if your order is damaged, defective, or incorrect.

  • Requests can be sent to info@niromy.com with your order number and photos of the issue.

  • Refunds are processed within 3–5 business days after approval.

Nothing in these Terms limits your rights under applicable consumer protection laws in Australia or the EU.

7. Prices and Promotions

All prices are displayed in AUD.
Discounts and promo codes may change without notice and cannot be combined unless specified.

8. Intellectual Property

All website text, graphics, and images are the property of Niromy or its licensors.
You may not reproduce or reuse any materials without written permission.

9. Privacy and Data Protection

We collect and process customer data in compliance with the EU GDPR and handle it according to our Privacy Policy.
By using our Site, you consent to the processing of your data for order fulfillment, customer service, and marketing (where you opt in).

10. Limitation of Liability

To the fullest extent permitted by law, Niromy shall not be liable for any indirect or consequential loss arising from product use or delivery delays.
Our maximum liability is limited to the purchase price of the affected item.

This clause does not exclude or limit your statutory consumer rights.

11. Governing Law

These Terms are governed by the laws of Belgium and the European Union,
and we voluntarily recognise the core principles of Australian Consumer Law for our Australian customers.

Any disputes shall be handled by the competent courts of Ghent, Belgium.

12. Contact

For questions or support:
📧 info@niromy.com
🏢 Niromy, Antwerp, Belgium